Version 2.0 • Effective Date: 25 April 2026 • Jurisdiction: Amaravathi, Andhra Pradesh, India
In these Terms and Conditions, unless the context otherwise requires, the following words and expressions shall bear the meanings assigned to them hereunder:
"Agreement"
These Terms and Conditions of Use together with the Privacy Policy, any supplementary policies, schedules, or guidelines published by Medivera from time to time and incorporated herein by reference, forming the entire contractual arrangement between the User and Medivera.
"Application" / "Platform"
The Medivera mobile application, web application, website accessible at www.medivera.in, and all associated software, interfaces, tools, and digital infrastructure through which the Services are made available.
"Consultation" / "Teleconsultation"
An online medical consultation conducted exclusively through audio, video, or text-based communication channels on the Platform between a Patient and a Registered Medical Practitioner, in accordance with the Telemedicine Practice Guidelines, 2020.
"Doctor" / "RMP"
A medical professional holding a valid and subsisting registration as a Registered Medical Practitioner (RMP) under the Indian Medical Council Act, 1956, or the applicable State Medical Council, who is listed on the Platform and authorised to conduct Teleconsultations.
"Patient" / "User"
Any natural person who accesses or uses the Platform, whether to avail Teleconsultation services or for any other permitted purpose, and includes a guardian accessing the Platform on behalf of a Minor Patient.
"Prescription"
A digital medical prescription generated and authenticated by a Doctor following a Teleconsultation, transmitted electronically through the Platform in accordance with the Telemedicine Guidelines.
"Services"
All services offered by Medivera through the Platform, including without limitation the facilitation of Teleconsultations, appointment scheduling, electronic prescriptions, and access to health records.
"Sensitive Personal Data"
Health data, medical history, and any other category of sensitive personal data as defined under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and associated rules.
"Telemedicine Guidelines"
The Telemedicine Practice Guidelines, 2020, issued by the Board of Governors in supersession of the Medical Council of India, as amended from time to time.
"Applicable Law"
All statutes, regulations, guidelines, circulars, directions, and notifications of any governmental or regulatory authority in India, as applicable to the Services, Platform, or the parties.
Any reference to the singular shall include the plural and vice versa. Headings are for convenience only and shall not affect the interpretation of these Terms.
2.1 By accessing, downloading, installing, registering on, or in any way using the Platform or any Service, you represent and warrant that you have read, understood, and unconditionally agree to be bound by these Terms and the Privacy Policy.
2.2 If you are using the Platform on behalf of a legal entity, partnership firm, or any other organisation, you represent and warrant that you have the full authority to bind such entity to these Terms, and all references to "you" shall include such entity.
2.3 Your continued use of the Platform following the publication of any amendment, modification, or revision to these Terms shall constitute your unequivocal acceptance of such modified Terms.
2.4 Nothing in this Agreement shall be construed as creating any employment relationship, agency, partnership, joint venture, or franchise between you and Medivera.
3.1 The Platform and Services are available only to persons who are capable of forming legally binding contracts under Indian law. By using the Platform, you confirm that:
3.2 Medivera reserves the unilateral and unconditional right, exercisable at its sole discretion, to refuse access or registration to any person who does not satisfy the eligibility criteria set out herein, without any obligation to provide reasons.
4.1 To access the Services, you are required to create a registered account on the Platform by providing accurate and complete information including your mobile number or email address.
4.2 You acknowledge and agree that:
4.3 Medivera shall bear no liability whatsoever for any loss, damage, harm, or expense arising from or connected to your failure to comply with your obligations relating to account security.
4.4 You expressly agree not to create more than one account per individual, not to sell, transfer, or assign your account, and not to permit any third party to access or use your account.
5.1 Medivera is a technology platform that facilitates the connection between Patients and independent Registered Medical Practitioners. Medivera does not itself provide medical services and does not employ any of the Doctors on the Platform. The Doctors exercise their independent professional judgment in all clinical matters.
5.2 You expressly acknowledge, understand, and accept the inherent limitations of telemedicine, including without limitation the following:
5.3 The attending Doctor shall exercise their independent professional and clinical judgment to determine whether a Teleconsultation is appropriate for your condition and whether a prescription or specialist referral is warranted.
All Teleconsultations conducted through the Platform are carried out in strict compliance with the Telemedicine Practice Guidelines, 2020, and all other Applicable Laws governing the practice of telemedicine in India.
Every Doctor listed on the Platform is verified by Medivera to hold a valid and current registration as a Registered Medical Practitioner with the National Medical Commission or the applicable State Medical Council at the time of onboarding. However, Medivera does not represent or warrant the continued validity of such registration at all times.
The Services are currently offered exclusively to Patients located within the territory of the Republic of India. Patients located outside India must not use the Platform for primary medical care and must consult healthcare providers licensed in their respective country of residence.
Where a Teleconsultation is sought on behalf of a Patient who is under the age of sixteen (16) years ("Minor Patient"):
Medivera reserves the right to terminate any Teleconsultation immediately and without liability if the above requirements are not met.
Doctors listed on the Platform practise medicine entirely independently and are not employees, agents, partners, or representatives of Medivera. Medivera exercises no control, supervision, or authority over the clinical judgment, advice, diagnoses, or prescriptions of any Doctor.
7.1 Where a Doctor, exercising their independent clinical judgment, determines that pharmacological treatment is appropriate, they may issue a digital prescription through the Platform. Such prescription shall contain, at a minimum:
7.2 Doctors are bound by and shall at all times adhere to all drug prescribing regulations, ethical guidelines, and the following specific restrictions applicable to telemedicine:
7.3 Each digital prescription issued through the Platform is intended solely and exclusively for the named Patient in connection with the specific Teleconsultation for which it was issued. Misuse, forgery, or unauthorised use of a digital prescription is strictly prohibited and may constitute a criminal offence under Applicable Law.
7.4 For the avoidance of doubt, Medivera does not dispense, sell, supply, deliver, or facilitate the procurement of any pharmaceutical product or medication.
8.1 By using the Platform, you irrevocably represent, warrant, and undertake on a continuing basis that:
8.2 You further covenant that you shall not, directly or indirectly:
8.3 Any breach of the obligations set out in this Section shall entitle Medivera, at its sole and unfettered discretion, to immediately terminate your account and access to the Platform, pursue all available legal remedies, and report the breach to appropriate law enforcement authorities.
9.1 Patients may schedule Teleconsultations with available and consenting Doctors by selecting a suitable date and time slot through the Platform. All bookings are subject to confirmation by the Platform.
9.2 You are strongly advised to join the Teleconsultation session no later than five (5) minutes before the scheduled Appointment time. Failure to join within fifteen (15) minutes of the scheduled time may, at the Doctor's discretion, result in the Appointment being marked as a no-show.
9.3 The following cancellation policy shall apply:
9.4 In the event that a Teleconsultation is interrupted, curtailed, or rendered impossible due to technical failure attributable solely to the Platform's infrastructure, Medivera shall, at its discretion, offer a full or partial refund or a complimentary rescheduled Appointment.
9.5 All refunds, where applicable, shall be processed within seven (7) business days of the cancellation or refund request to the original payment instrument.
10.1 Consultation fees and any other applicable charges are displayed on the Platform at the time of booking and are inclusive of all applicable taxes unless otherwise stated.
10.2 Payment for Services is required in full at the time of Appointment booking and shall be processed through the third-party payment gateways integrated with the Platform. By making a payment, you agree to abide by the terms and conditions of the applicable payment gateway.
10.3 Medivera does not directly store, process, or retain complete payment card details or bank account information. All financial data is handled securely by PCI-DSS compliant third-party payment processors.
10.4 Medivera reserves the right to decline or reverse any transaction that it reasonably suspects to be fraudulent, unauthorised, or in breach of these Terms.
11.1 Medivera is committed to protecting the privacy and confidentiality of your personal data, including Sensitive Personal Data. All data processing activities are carried out in accordance with the DPDP Act, 2023, the Information Technology Act, 2000, and all associated rules and regulations.
11.2 By accessing the Platform and using the Services, you hereby freely, specifically, informedly, and unambiguously consent to the collection, storage, use, processing, and disclosure of your personal data, including health and medical information, in the manner described in the Privacy Policy.
11.3 Without prejudice to the generality of the foregoing, you specifically consent to:
11.4 Health data constitutes Sensitive Personal Data under the DPDP Act and shall be processed with the highest standard of care and only for the purposes for which consent has been obtained.
11.5 You have the right to access, correct, update, or request the deletion of your personal data in accordance with the DPDP Act by contacting Medivera at privacy@medivera.in. Withdrawal of consent may impact your ability to use the Services.
12.1 All intellectual property in and to the Platform, including but not limited to the Medivera brand, logo, trademarks, service marks, software, source code, user interface design, content, and databases, is the exclusive property of Medivera or its licensors and is protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other Applicable Law.
12.2 Subject to your strict and continuous compliance with these Terms, Medivera grants you a limited, non-exclusive, non-transferable, revocable, and royalty-free licence to access and use the Platform solely for the purpose of availing the Services for your personal, non-commercial use.
12.3 You are expressly prohibited from, without the prior written consent of Medivera:
12.4 Any feedback, suggestions, ideas, or improvements you submit regarding the Platform shall be deemed a non-confidential, royalty-free, perpetual, and irrevocable assignment of intellectual property rights to Medivera, which may use such feedback without any obligation or compensation to you.
13.1 THE PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS", "AS AVAILABLE", AND "WITH ALL FAULTS" BASIS. MEDIVERA EXPRESSLY DISCLAIMS ALL WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.
13.2 Without limiting the foregoing, Medivera specifically does not warrant or represent that:
13.3 Medivera is a technology intermediary platform and is not a medical provider. All clinical decisions, diagnoses, and prescriptions are made entirely by the independent Doctors and Medivera shall bear no liability for any clinical act or omission of any Doctor.
13.4 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MEDIVERA OR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY:
13.5 Notwithstanding any other provision of this Agreement, and to the maximum extent permitted by Applicable Law, Medivera's aggregate liability to you for all claims arising out of or in connection with the Services shall not exceed the total amount actually paid by you to Medivera in the three (3) months immediately preceding the event giving rise to the claim.
14.1 You agree to fully indemnify, defend, and hold harmless Medivera, its holding company, subsidiaries, affiliates, officers, directors, employees, contractors, agents, successors, and assigns from and against any and all claims, actions, proceedings, demands, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
14.2 Medivera reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you, in which event you shall cooperate fully with Medivera in asserting all available defences.
This Agreement and all matters arising out of or in connection with it, including its existence, validity, interpretation, performance, breach, and termination, shall be governed by and construed in accordance with the laws of the Republic of India, without regard to conflict of law principles.
In the event of any dispute, claim, controversy, or difference of any nature ("Dispute") arising out of or in connection with this Agreement, the parties shall first attempt to resolve the Dispute through good-faith negotiations between senior representatives of the parties for a period of thirty (30) days from the date of written notice of the Dispute ("Negotiation Period").
If the Dispute is not resolved amicably within the Negotiation Period, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended from time to time. The seat and venue of arbitration shall be Amaravathi, Andhra Pradesh, India. The arbitration shall be conducted by a sole arbitrator mutually agreed upon by both parties, or in the absence of agreement, appointed in accordance with the Act. The language of the arbitration shall be English. The arbitral award shall be final and binding on both parties.
Without prejudice to the parties' agreement to arbitrate, and for the purpose of granting interim relief or enforcing an arbitral award, the courts at Amaravathi, Andhra Pradesh, India shall have exclusive jurisdiction over any legal proceedings arising out of or in connection with this Agreement.
You agree that any Dispute shall be resolved on an individual basis and not as part of any class, consolidated, collective, or representative proceeding. You expressly waive your right to participate in any class action or representative proceeding against Medivera.
16.1 Medivera reserves the absolute and unconditional right to modify, amend, supplement, replace, or restate these Terms at any time and for any reason, in its sole discretion, with immediate effect upon publication on the Platform.
16.2 Where a modification is material in nature, Medivera shall endeavour, without any legal obligation, to provide reasonable advance notice through the Platform or by email to the registered email address associated with your account.
16.3 Your continued access to or use of the Platform following the effective date of any modification constitutes your unconditional acceptance of the modified Terms. If you do not accept the modified Terms, you must immediately cease all use of the Platform and deactivate your account.
17.1 You may deactivate your account and discontinue use of the Platform at any time by submitting a written request to support@medivera.in. Deactivation shall not affect any obligations accrued prior to the date of deactivation.
17.2 Medivera reserves the right, in its sole and absolute discretion, to immediately and without prior notice suspend, restrict, or permanently terminate your account and access to the Platform if it determines that you have:
17.3 Any termination of your account shall be without prejudice to any rights, obligations, or liabilities of either party that have accrued up to the date of termination. Provisions of this Agreement that by their nature are intended to survive termination shall continue in full force and effect.
18.1 In accordance with the provisions of the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and the DPDP Act, 2023, Medivera has designated a Grievance Officer to address User complaints and grievances:
18.2 All complaints must be submitted in writing, either by email or through the support portal on the Platform, and must include sufficient details to identify the nature of the grievance and the relief sought.
If any provision of this Agreement is held by a court or arbitral tribunal of competent jurisdiction to be invalid, unlawful, unenforceable, or contrary to Applicable Law, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.
This Agreement, together with the Privacy Policy and all other policies, guidelines, and notices published on the Platform, constitutes the entire agreement between you and Medivera with respect to the subject matter hereof and supersedes all prior agreements, representations, and understandings.
No failure, omission, or delay by Medivera to exercise or enforce any right, remedy, power, or privilege under this Agreement shall constitute or be construed as a waiver thereof, nor shall it preclude any further exercise of such right.
Medivera shall not be in breach of this Agreement, nor shall it be liable for any delay, failure, or interruption of performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, governmental actions, power failures, internet outages, cyberattacks, or other force majeure events.
You may not assign, transfer, delegate, or novate any of your rights, obligations, or liabilities under this Agreement without the prior written consent of Medivera. Medivera may freely assign this Agreement in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets.
Nothing in this Agreement shall be construed as creating or implying any relationship of employment, agency, partnership, or joint venture between you and Medivera. You are an independent user of the Platform.
You consent to receive communications from Medivera by electronic means, including email, SMS, push notifications, and in-app messages. Such electronic communications shall satisfy any legal requirement that communications be in writing.
For any questions, concerns, feedback, or legal notices relating to this Agreement or the Services, please contact Medivera through any of the following channels:
© 2026 Medivera. All Rights Reserved. Governed by the Laws of India.
These Terms and Conditions were last reviewed and updated on 25 April 2026.
